Support — AI Translate

Contact us

Have a question, found a bug, or need help with a feature? Email us — we read every message.

Company

U03–41, Khu D, Khu đô thị mới Dương Nội, Phường Yên Nghĩa, TP Hà Nội, Việt Nam

We typically respond within 1–2 business days. When reporting an issue, please include your device model, OS version, and a short description so we can help faster.

Frequently asked questions

Quick answers to common questions about AI Translate.

How do I translate text, voice, or a conversation?

Open the app, pick your source and target languages at the top, then type or paste text, tap the microphone to speak, or use Conversation mode for two-way speech translation. The result appears instantly.

How does camera (OCR) and document translation work?

Use Camera mode to point at text and translate it on screen, or upload a document (.pdf, .docx, .pptx, .xlsx, .txt) from the home screen to receive a translated version.

Does the app work offline?

Yes. On-device translation (Google ML Kit) works offline once the language packs are downloaded. Advanced AI translation requires an internet connection.

How is my data handled?

For advanced AI translation, the text or document you choose to translate is sent to our servers and to a third-party AI service (OpenAI) to process the translation. This content is not used to identify you and is not used to train AI models. See our Privacy Policy for full details.

Why does the app ask for microphone or camera permission?

The microphone is used only for voice and conversation translation, and the camera is used only for camera (OCR) translation. You can grant or revoke these permissions anytime in your device Settings.

How do I manage my subscription?

Subscriptions are managed through your App Store account: open Settings → your name → Subscriptions on your device to view, change, or cancel.